Frequently Asked Questions


Frequently Asked Questions

How does it work?

In a nutshell: we learn about you, choose investments for you, and then — with your contributions — build the portfolio on your behalf, showing you the results in an intelligent, straightforward manner. For a more thorough description visit why nutmeg or read about how we invest.
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Is there a minimum investment?

Yes, there is a minimum investment of £500 per pot you create. If you're investing below £5,000 we require you to set-up a recurring contribution of at least £100 per month to grow your account. The Nutmeg pension has a minimum initial investment of £5,000. We aim to offer truly diversified portfolios. Because individual investments can be costly, investing smaller sums could result in a portfolio which is overly exposed to a particular asset class, making it incompatible with your investment goals. You can add more money whenever you like.
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Am I locked in?

No. Investing is a long-term proposition, but with Nutmeg, you can withdraw whenever you like and there's no minimum investment period.
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Couldn't I do this myself?

You could replicate our portfolios on your own, but rebalancing and monitoring your portfolio could result in high trading charges, not to mention time and hassle. Plus, because we trade in bulk across our clients, our costs are even lower.
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Can I see historical investment performance?

Yes. We always publish our portfolio performance after fees and compared to our competitors so you can see exactly how we’ve been doing. We update our performance figures quarterly.

View Nutmeg's performance figures »

The past performance figures are simulated, based on real market transactions implemented across all individual customer portfolios to a single portfolio for each risk level. Please remember that past performance is not a reliable indicator of future performance.

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What are your fees?

We charge an annual management fee calculated on the total value of your portfolio. Our fee starts at 0.95%/yr and goes as low as 0.3%/yr, including VAT, depending on the amount you invest. The more you invest, the lower your fee. The annual management fee includes professional discretionary investment management, monthly rebalancing, reports, support and 24/7 access to our service.

When we buy investments for you, the providers of these investments charge an underlying fund cost that you'd encounter when buying the investments with any provider. We work hard to keep these fund costs as low as we can in our portfolios — currently averaging 0.19% compared to 1.43% for UK active funds — so you can benefit from better net returns. Read more about our fee »

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What am I investing in?

Collective Investment Vehicles – primarily Exchange Traded Funds (ETFs) — make up our current investment universe. They are non-complex, physically-backed and liquid securities that comprise a range of asset classes including equities, bonds, commodities and cash. As an entirely independent company, we can select from any assets, holdings and securities that we like — we're not tied to anyone. Read more about what we invest in »
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Can I start a stocks and shares ISA with Nutmeg?

Yes. You can start a stocks and shares ISA with Nutmeg or transfer existing cash or stocks and shares ISAs to Nutmeg. Read more about ISAs at Nutmeg »
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How secure is it?

We take security very seriously at Nutmeg. Like many investment managers, we believe that the safest way of looking after your investments is to appoint a “custodian bank” to hold your money. Our custodian is State Street — one of the world’s largest custodians with £18 trillion in assets under custody. State Street serves thousands of investment managers, high-net-worth individuals and major banks worldwide.

State Street holds your investments in a segregated account for added security and never lends your assets to third parties. This means that your investments are protected in the unlikely event that either Nutmeg or State Street are declared bankrupt. Nutmeg is also covered by the Financial Services Compensation Scheme, which means you may be entitled to compensation if we cannot meet our obligations.

In addition, our site is protected to modern bank standards with 128-bit TLS encryption. And when it comes to communicating with us, we provide you with a secure channel to send and receive messages, called Nutmail. Learn more about how we keep your money safe.
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Can I use Nutmeg if I'm not a UK resident?

You do not have to be a UK resident to use Nutmeg but you must have a UK bank account, be over 18, and resident in our list of accepted countries. If you are not a UK resident but would still like to open an account, please contact us at or on chat for further information.

US citizens who are resident in the UK can still sign up — we just have to gather a bit more information from you during the sign up process.
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How easy is it to cancel?

Signing up is free and carries no obligation to invest. We don't charge you a penny until you transfer money into your Nutmeg account. And after that, you can close your pots and withdraw money whenever you decide. Please remember, however, that you may not get back the full amount you invested.
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How easy is it to withdraw money?

You are free to withdraw some or all of your money at any time from a Nutmeg ISA or general investment account and you can transfer a Nutmeg ISA or pension to another provider. You can’t normally withdraw money from a personal pension until you’re 55. Withdrawing is free and takes 3–6 business days before your money will reach your bank account. If you withdraw all your money, after we close your account, we hold your personal information for a time as required by law. You should always remember, however, that investments are subject to market risk and you may not get back the sum you invested. Read more about the withdrawal process »
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How easy is it to sign up?

Very. We request some simple information, and ask you a few questions to make informed decisions about how to invest your money.
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How does Nutmeg compare to other options I have?

Your other main options are to build a portfolio yourself (time-consuming and you'll face commission charges) or to hand your money over to someone else (often costly and opaque). We want to give you a different, cost-effective experience. We put together a table of how Nutmeg compares to other investing options.
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Does Nutmeg offer pensions?

Yes, we do. You can start a Nutmeg personal pension with just £5,000 and transfer in your personal pensions from other providers so you can have all your investments in one easy-to-use online account. Log in whenever you want to see where your pension pot is invested and how it’s performing. Find out more. .
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What if I'm subject to personal account dealing rules?

People who work in certain professions (particularly financial services, consulting, legal and accounting firms or government departments) are often subject to restrictions on the types on securities that they can invest in. These restrictions may prevent an individual holding certain securities, enforce a minimum holding period, restrict trading periods, force the sale of a security and so on.

Generally, discretionary investment accounts — like Nutmeg — are exempt from these rules as the decisions about which underlying securities to invest in are made by the investment manager, not the individual. This generally has the effect of making your investment choice greater and your life easier, as you may no longer need to seek approval from your employer for any investment transactions made by Nutmeg. This does of course depend on the personal account dealing rules to which you are subject and not all employers have the same requirements.

If you are subject to personal account dealing rules we can provide a confirmation letter for your employer's HR or compliance department regarding the discretionary managed nature of Nutmeg's services. Request the letter by contacting us at or send us a Nutmail once signed in.
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Do you give advice?

Yes. Based on what you tell us about your finances and plans, we will help you to determine the Nutmeg portfolio that is right for you. Once we agree on what that should look like, we will set up the portfolio for you, and adjust how it is invested on an ongoing basis so that your portfolio remains right for your goals. Nutmeg is a discretionary investment manager, which means that we take responsibility for the investment decision making and transactions.

If you want us to, we will arrange the transfer of any existing investments such as ISAs or pensions that you want to add to your portfolio. You should also know that we do not currently give you advice about your investments outside Nutmeg.

Once you have taken the decision to invest with Nutmeg, our investment team makes decisions to buy and sell your investments on your behalf, always bearing in mind your objectives and risk tolerance. You do not have to give your consent for every transaction; instead, you agree that we’ll take responsibility for your investments when you accept our Terms and Conditions. In these terms, we promise to manage your account with skill, care and in accordance with the information you give us. We’ll spend every moment of the day trying our best to protect and grow your portfolio.

We have permission from our regulator to give you simplified advice—see our definitions or the FCA website. We started offering advice through the online service from 6th June 2016.
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Didn't see your question?

Get more answers in our ISA section, or our Support Library.

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